JOB
Job SummaryThis is varied and complex clerical work. An employee in this class is responsible for performing a variety of clerical functions which follow prescribed procedures requiring limited application of independent judgment and the limited interpretation of policies and regulations on the basis of training or knowledge gained through experience on the job. Supervision is received from the Utility Billing Supervisor primarily through review of completed work. Job Responsibilities Schedule daily update.Create transactions for monthly meter readings, pull reads over to H5 from Sensus Analytics and print out exception reports.Work exception reports and create Re-read spreadsheets for technicians. Create work orders to check for leaks, negative consumption and closed use. Call customers and advise them when they have a leak.Enter re-reads from completed spreadsheets once they are returned.Prepare to process bills.Create a cut-off phone call list and process courtesy phone calls to let customers know they are in danger of being cut off for non-payment.Send a copy of the cut-off list to different agencies advising them of who is shut-off and who can be turned back on after hours.Create charges and process bills.Send bills, off-cycle, and final bills to Arista to be printed and mailed out.Work any accounts in off-cycle that did not process, then create charges and process those bills.Process all meter exchanges and meter sets and close out the work orders.Upload monthly files onto thumb drives.Process ACH payments and email them to the accounting division.Assist with phone calls and fill in for front line clerks when needed.Maintain spreadsheets for MXU and meter exchanges to ensure they are processed and completed.Assist with Supervisor’s duties in her absence or as needed.Knowledge, Skills and Abilities Qualifications Possess thorough knowledge of modern office practices and procedures.Ability to learn assigned tasks readily and to adhere to prescribed routine.Ability to prepare reports.Ability to establish and maintain effective working relationships with other employees.Ability to maintain harmonious relationships with the public.Ability to communicate effectively, both orally and in writing.EDUCATION (OR EQUIVALENT): High school diploma or GED;Two years office experience OR combination of training and experiencePhysical RequirementsProlonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.